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Acceptance of terms

These provisions set out the Terms and Conditions on which You may make use of the colourfulletters.com website (the Website). We may update these Terms and Conditions (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to You by uploading details of them on the Website. You should review the Terms and Conditions periodically for changes. By using the Website You agree to be bound by these Terms and Conditions. If You do not agree to these Terms and Conditions then please do not use the Services or any part of them.

The Services on this Site are operated by JSC DAUKSTA ("we"). We are registered in Lithuania under company number 134419433 and with our registered office address at Pramones pr. 15, Kaunas 513271, Lithuania. Our VAT number is LT344194314.


  1. General provisions:

1.1.   This is a legally binding document determining mutual rights, duties and responsibilities between the Customer (hereinafter You) and the Seller (hereinafter We) on the Website www.colourfulleters.com (hereinafter ‘the Website’).

1.2.   Terms and Conditions of the Website must be accepted before pushing “Confirm and pay” button.

1.3.   By agreeing with these Terms and Conditions You confirm, that You have the right without any restrictions to purchase goods on the Website, i.e. You are:

1.3.1. capable individual person;

1.3.2. person of age 14 to 18 years, who has parental or guardian consent;

1.3.3. legal person/one’s representative.

1.4.   By agreeing to Terms and Conditions You agree that any notifications  necessary for proceeding the order, payment and successful delivery of goods may be sent to Your specified e-mail address. Your e-mail address may be but not necessarily used for direct marketing and/or research purposes of the Website. We respect Your privacy and kindly ask to inform us by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it if You wish Your e-mail address was not used for direct marketing and/or research purposes.

1.5.   Terms and Conditions for e-Gift certificates are determined by the Terms and Conditions of e-Gift Certificates.


2. Sale-Purchase contract moment:

2.1.   Sale-Purchase contract between You (Customer) and Us (Seller) is made when You choose goods from the Website, fill out personal information details, accept these “Terms and Conditions” and press the button “Confirm Order”.

2.2.   Every Sale-Purchase contract is stored in the Website database.


3. Your rights:

3.1.   You have the right to purchase goods on The Website under the Terms and Conditions determined here.

3.2.   You have the right to terminate Sale-Purchase contract in 24 (twenty-four) hours after the payment is made by informing us by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it specifying the order number and Your contact information. We will return the money back as soon as possible but no longer than within 30 days. There is a possibility of excluding the transfer fee on international bank transfers. The return policy is determined in paragraph 9.


4. Your responsibilities:

4.1.   Responsibly fill out personal data fields in Your order form and notify us immediately by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it about any changes during order fulfillment period. We do not take responsibility for order fulfillment if given information is not updated. Additional charges may apply if delivery address is updated after dispatch moment.

4.2.   Agree to the Terms and Conditions by purchasing on the Website.

4.3.   Pay for goods.

4.4.   Accept the goods


5. Our rights:

5.1.   If You are trying to harm the the Website’s work or stable operation We may without prior notice restrict, suspend or limit Your access to the the Website.

5.2.   We have the right to stop the the Website’s work temporarily or indefinitely without prior notice to You. All pre-paid orders will be fulfilled by any means.

5.3.   We have the right to change these Terms and Conditions unilaterally at any time. Before purchasing repeatedly please review Terms and Conditions and accept them once again. All changes of Terms and Conditions come into force after publishing onto the Website www.colourfulletters.com. If You don’t accept these Terms and Conditions You will not be able to purchase on the Website.

5.4.   We have the right to determine minimum sum of shopping cart at which the order will be proceeded.


6. Our responsibilities:

6.1.   Create the right conditions for proper use of the Website services.

6.2.   Deliver ordered goods to the specified address within the agreed delivery term.

6.3.   If We, under the serious circumstances, are not able to deliver the goods You ordered, we commit to offer You analogous goods. If You refuse our offer, we commit to return Your money back as soon as possible but no longer than within 30 days. 

6.4.   If You use the right of return, we commit to return Your money back as soon as possible but no longer than within 30 days, counting from the day we receive returned goods from You.

7.      Payment

7.1  Purchases for goods and/or services you make with Sellers may only be paid for using a debit or credit card through our payment facility (or any other payment method which we may make available from time to time). All prices shall be shown in the applicable currency and payable in that currency.

7.2  You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location.

8. Delivery

8.1.   Goods are delivered Worldwide.

8.2.   Goods will be delivered to Your specified delivery address and handed in to the person specified by You. If a specified person is not able to accept the package and the goods are handed in to a different person in the same address You do not have the right to claim that goods were delivered to a wrong person.

8.3.   Delivery time and delivery charges may vary depending on destination. You will be informed about certain details when filling out personal data fields of the order.

8.4.   Ordered goods will be put to production and delivery only after full payment. If payment is not received within 72 hours after the order was confirmed, the order will be cancelled.

8.5.   Under exceptional circumstances the delivery of goods may be late. In such case We will contact You immediately and inform about the conditions of delivery.

8.6.   You have to inspect the condition of delivered goods in the presence of our representative (e.g. courier) and sign the Delivery sheet/Delivery and Acceptance Certificate.

8.7.   By signing the Delivery sheet//Delivery and Acceptance Certificate You confirm that delivered goods are in a proper condition, the parcel is delivered properly and You do not have any complaints regarding the order.

8.8.   If You notice an external damage on the delivered parcel (e.g. cut, dent, scratch, etc.), You have to immediately mark it in the Delivery sheet//Delivery and Acceptance Certificate and write free-form Delivered goods defect act in the presence of our representative (e.g. courier). If You do not take these actions We are not responsible for the defects of the delivered goods unless it is caused by production spoilage or discrepancy between ordered and delivered goods.

8.9.   You have the right to make claims for the later noticed defects and discrepancy within 2 (two) days after the acceptance of delivered goods. We will examine the claim as soon as possible but not longer than within 10 (ten) working days.

8.10.               If the delivery address is outside the European Union Your goods may be a subject to import taxes, which are payable by the Buyer, i.e. You. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


9. Returns

9.1.   Personalized goods (i.e. wall letters, standing letters, etc.) which meet quality and order requirements are not a subject to return or refund. You can use the right of return only if the goods do not meet quality requirements or do not match Your order characteristics.

9.2.   Ready-to-go goods (i.e. alphabet sets, number sets, etc.) are returned in accordance with the Order No. 217 of 29 June 2001 of Minister of Economy of Lithuania “Due to approval of rules of items and exchange” and Order No. 258 of 17 August 2001 of the Minister of Economy of Lithuania “On approval of rules on sale of products and provision of services where the contract is concluded by the means of distant communication”.

9.3.    Ready-to-go goods (i.e. alphabet sets, number sets, etc.) are a subject to return or exchange under condition that You express Your  request by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 15 (fifteen) days after You receive the goods. In this case You cover all delivery costs.

9.4.   We shall exchange the item that does not meet quality requirements or does not fulfill special order characteristics with analogous quality item and cover all delivery costs. If We do not have the analogous item in stock, We shall return the money paid for the item as soon as possible but not longer than 30 days.

9.5.   We are not responsible for the discrepancy of exact colour, shape or other feature between the goods shown on the the Website and in reality if the reason is a characteristic of Your equipment (e.g. monitor).

9.6.   Returned goods must be packed in a full original set which is Your responsibility. If the item is not in a full original set and/or is not properly packed our representative or We may refuse to accept the returned goods.

9.7.   Packaging of returned goods has to be intact, clean and proper for delivery.

10. Responsibility

10.1.               You are fully responsible for the data accuracy in the order form. We do not assume the responsibility for the consequences caused by false data.

10.2.               You are responsible for the actions on the the Website.

10.3.               If the third parties use Your registration data, You are responsible for the actions taken by the third party.

10.4.               We are not responsible for the information on other websites.


11. Notifications

11.1.               All notifications, including billing, are sent by e-mail to the address noted in the order form.

11.2.               Please send all Your notifications and questions by the Websites e-mail address This e-mail address is being protected from spambots. You need JavaScript enabled to view it


12. General

12.1.                Terms and Conditions are the subject to the law of Lithuania.

12.2.               The parties shall always endeavor to resolve a dispute amicably, before any application is made by either party to the courts. All desagreements are to be resolved in accordance with the laws of Lithuania and concerning the place of registration of our company.




By buying goods or using the www.coloufulletters.com E-Gift certiticate You accept the Terms and Conditions and these instructions of the Website.

  1. The purchase of e-Gift Certificate

1.1.   In the e-Gift Certificate order form You enter recipient’s name as well as Your own name and the message into the designated fields.

1.2.   You enter the amount of money into the designated field.

1.3.   e-Gift Certificate with the special code is delivered to the recipient’s specified e-mail address in less than 15 minutes after the payment is completed. We are not responsible for incorrect data filled in by the buyer in the order form. Please contact us if You do not receive e-Gift certificate by e-mail after Your payment is made.

  1. The use of e-Gift Certificate

2.1.   If You want to use the e-Gift Certificate of www.coloufulletters.com enter the special code into the designated field when making the order on the Website.

2.2.   The e-Gift Certificate expiries after 12 months from the day it was purchased.

2.3.   The e-Gift Certificate can be used for one order and cannot be split in parts.

2.4.   If the sum of purchased goods is smaller than e-Gift Certificate sum, the difference is not returned.

2.5.   If the sum of purchased goods is bigger than e-Gift Certificate sum the difference must be covered by the buyer.

  1. For all goods purchased using the e-Gift Certificate the Terms and Conditions of The Website www.coloufulletters.com are applied.

4. e-Gift Certificates are not exchanged or returned.





The Website www.coloufulletters.com administrator guarantees that all data provided by You to us (e-mail address, name, surname, address, phone number, bank account number and other data) as part of the order process will be not be passed to third parties, not related to www.coloufulletters.com. The data provided is only used for the proper e-commerce operations, autorization of the user, delivery or other communication with clients.

To copy, reproduce and distribute the information, including photos from the gallery, of the website www.coloufulletters.com without written consent is strictly forbidden.


“COLOURFUL LETTERS” is managed and maintained by


Company code 134419433

VAT code LT344194314

Bank account No. LT877044060003167910, SEB bank, SWIFT - CBVILT2X

Workshop Address: 9 K. Grybausko str., Kaunas LT-46299 Lithuania


Call us: +370 686 72433

General comments and complaints about the Website are welcome, please contact us at E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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JSC „Dauksta“, 15 Pramones pr., LT-51327 Kaunas, Lithuania    Mob.ph +370 686 72433    E-mail info@colourfulletters.com

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